Services
Realcare provides tender-loving care hand-crafted to your needs, because Manitobans deserve home care from the heart.
We are available 24 hours a day to answer your questions, assist you in planning your care needs, and to help you or your loved one adjust to new surroundings.
When you call Realcare you can expect personal attention and individualized care. We begin with a complimentary assessment by our Nurse Manager who will determine the level of care required by the individual and family.
You will also benefit from Realcare's knowledge accrued over 26 years in the Healthcare industry. We have become experts at helping you get the government funding and support to which you are entitled to pay for your Homecare Services. We have created a streamlined approach to help you apply for coverage from the Winnipeg Regional Health Authority.
Our Staff are our homecare Heroes. They include:
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Registered Nurses (RNs)
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Licensed Practical Nurses (LPNs)
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Health Care Aides
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Home Support Workers
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Homemakers
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Companions
All our staff are carefully selected for their knowledge and for their people skills. Their high level of professionalism and expertise in their respective fields assures you of consistency and quality of care.
Our screening process involves checking all references thoroughly. Part of the process requires all our staff to undergo a police reference check. All these safeguards mean that Realcare staff are fully insured and fully bonded.
Realcare staff also maintain a high degree of confidentiality. That's important at times of crisis when you need to know that your concerns are being handled by dignity and grace from the health care providers you've selected.
Customer Service and Care Policy Statement
Re: Providing Home Care and Services to People with Disabilities
Policy
Realcare inc. is committed to providing accessible care and services to people with disabilities in a way that considers each person’s independence, dignity, integration and equal opportunity. Realcare Inc. will develop policies, practices and procedures, and training modules so as to ensure compliance with the Accessibility for Manitobans Act (AMA). Our Care providers and administrators are responsible for ensuring that communication and services are provided in a way that is accessible and takes into account the principles of AMA.
Policy availability
Realcare Inc. will maintain its Accessibility Policy on our website. It will be available to the public and will be provided in an accessible format when requested.
Information and communications
When providing information to, or communicating with, a person with a disability, Realcare Inc. will provide, on request, the information and communication in an accessible format or with a communication support. Realcare Inc. will work in consultation with the person with the disability to provide the information in a timely manner that takes into account the person's disability.
Accessible service
Realcare Inc will strive to provide care and services in the client’s home and in hospital and care facilities that meet the client’s individual needs including but not limited to the use of assistive devices, support persons or service animals.
Support persons
We encourage any person with a disability to be accompanied by a support person at any point in the onboarding of their care plan as well as when they are receiving care or services from Realcare inc. No fee will be charged by Realcare Inc. to accommodate the presence of a support person.
Service animals
If a client is accompanied by a service animal we will ensure that the staff member providing services to that client is willing to work alongside said animal.
Communication
To meet communication needs, when appropriate during a care-needs assessment, regular or periodic communication with the client or during a care-visit we offer to communicate in different ways, such as writing things down, reading things out loud, and taking extra time to explain things.
Accessibility requests and feedback process
A form for accessibility requests or feedback is available on the Realcare website. Requests and feedback can also be communicated by phone at any time during office hours or after hours via our answering service.
Training
Realcare Inc. will provide training to employees on accessibility requirements under The Accessibility for Manitobans Act and the Accessible Customer Service Standard and the Accessible Employment Standard.